Consumers Wag the Enterprise I/T Dog

Here's an interesting read. What happens when your customers have a better PC and more bandwidth at home than your employees at work? What happens when your teenager's cell phone offers more features than your sales force automation solution. What happens when these people come on board as employees? Will they be satisfied with what your enterprise has to offer them?

Gartner: Commoditization means consumers will wag the enterprise IT dog by ZDNet's David Berlind -- As one of the four major pairs of themes underlying Gartner Symposium/ITxpo here in San Francisco, Gartner research chief and distinguished analyst Steve Prentice explained to attendees why the commoditization and consumerization of technology is not to be ignored an an enterprise's strategic information technology roadmap. Prentice's presentation was given as part of the event's open ceremonies. Companies [...]

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